Logistics & Postal, delivered in the open.
Postal networks and supply chains are operations businesses: volumes, SLAs, exceptions and margins decided in minutes. Software has to keep up with the floor, the fleet and the forecast at once — and every handoff between systems is a place where parcels, pallets and promises get lost. We build the operational layer that keeps up: dashboards, exception handling, portals, and integration across depots and carriers.
What actually breaks
Exceptions run the day
The plan is fine until 06:00. Delays, failed handovers and missing scans get handled by phone and heroics.
— Exceptions surface after the customer notices— Escalation is tribal knowledge— Root causes never aggregate— The same failure repeats next week
SLA truth arrives too late
Performance against SLAs is computed after the month closes — too late to act on any of it.
— Penalties discovered at invoicing— No live view per lane or customer— Disputes argued without shared data— Improvement projects fly blind
Depot, fleet and forecast don't share a screen
Planning, execution and customer service each watch a different system and reconcile by meeting.
— Re-keying between TMS, WMS and CRM— Customer service can't see operations— Capacity decisions on stale data— Integration projects that never end
Partner networks on email
Carriers, linehaul partners and last-mile subcontractors: onboarding, rates, claims and performance all live in threads.
— Onboarding takes weeks— Claims drag for months— Rate cards in spreadsheets— Performance reviews without data
Named problems, worked answers
A postal network handles exceptions by phone; by the time a failed handover is visible, the SLA is already lost.
- Exception-handling applications: detect, route, own, resolve
- Track-and-act workflows with built-in escalation
- Live SLA views per lane, per customer, per day
Customer service answers 'where is my shipment' from three systems and a guess.
- Customer and partner portals on integrated tracking
- Proactive notifications on the events that matter
- Case handling tied to the operational event, not retyped from it
Carrier and partner management runs on spreadsheets and inherited relationships.
- Partner portals — onboarding, rates, claims, performance
- Contract and SLA tooling with the trail built in
- Reviews backed by the operational record
Capabilities
- Operational applications: exception handling, track-and-act workflows, SLA dashboards
- Portals: customer, carrier and partner experiences
- Integration layers: across depots, carriers, TMS/WMS/CRM
- Data & reporting: live operational truth, EU-resident
- Platform fit: Dynamics 365 and the Power Platform as components where they earn their place
How we deliver
| How we deliver | What it means for you |
|---|---|
| Audit-ready by construction | Every workflow records its evidence as it runs — audits become retrieval, not reconstruction |
| EU-sovereign infrastructure | Moonbase-run platforms hosted in the EU (Germany); your data's residency is demonstrable |
| NIS2-minded delivery | Security posture visible in the Moonbase Portal — compliance on the record, not on request |
| Fixed price, gated method | AFD Confidence Gates with evidence at every stage — procurement-safe, no surprises |
Moonbase is new — the people aren't. Our founders delivered in this sector before, in prior senior roles: Katoen Natie and Manuport Logistics. Add a method you can audit before you commit, and every product we ship tracked in the open.
Track record earned at prior firms — meet the founders →
Talk to people who understand that in operations, minutes are margin — and see the method before you commit.